Not only “customer satisfaction” is high on our to-do list. We also think it is important to inform our customers correctly about our privacy policy.

SSL connection

An SSL secured internet connection plays a role in protecting your personal data. By using this type of connection, third parties do not get the chance to browse through your data. How can you recognize this on the Vitalisé Shop web pages? The lock in your address bar represents a secure SSL connection.

What personal data do we collect and why?

When you use our services, we process the following personal data:

First and last name
Address
E-mail address
IP address

This personal data can be used for the following purposes:

Complete your payment
Sending our newsletter
Contacting during striking deviations during the payment process
Inform about changes / additional information regarding our products
Creating a personal account on our website
Advising on the use of our products
Deliver our products to the chosen address

Automated processing (orders and payments) is done solely by the customer himself. Vitalisé Shop never makes decisions regarding order and payment through our computer system, without the input of the customer itself.

Reactions

Are you leaving a comment on one of our blog posts? Then we collect the data shown in the response form, the IP address of the visitor and our anti-spam function. Are you a member of WordPress? Then your profile photo (only if you have set it manually) becomes publicly visible (in context of your comment on the blog post) after your comment has been approved.

Media

Upload an image or video as a reaction? Then prevent uploading image and audio material with GPS location data processed there (Exif data). Third parties can download this media and find out your exact location.

Cookies

What is a cookie? A cookie is a small text file (with additional information) that is stored in the web browser of your smartphone, PC or tablet when you first visit our website. In general we can make a distinction between functional, analytical and tracking cookies.

If you leave a comment on our website, you can indicate whether we may store your data (name, e-mail address and website) in a cookie. This can be useful for you as a customer, so you no longer have to enter this information when posting a new comment. These cookies remain valid and active for one year.

Do you have an account and log in to the Vitalisé Shop website? We then store a temporary cookie to determine whether your browser settings accept cookies. This type of cookie contains no personal data and expires when you close your browser. What will we save as soon as you log in? Cookies in connection with your login information (valid for two days) and screen display options (valid for 1 year). If you choose the “remember me” option, your personal login will be saved for two weeks. If you log out again, the login cookies will be deleted.

Don’t give Vitalisé Shop access to the use of cookies? You can set your internet browser so that they are no longer saved.

Embedded content from other websites

Messages on our Vitalisé Shop website may contain embedded content (embedded content) as well as images, videos and messages. This closed content looks like content from another website that the visitor has visited in the past. These websites can collect your data, use cookies, monitor interaction with this embedded content …

Analytics

Our agreement with Google Analytics allows us to support our marketing purposes. Among other things, the number of visits, page views, bounce rate and average time on the website are clear from Analytics. Every visitor has the right to view, modify or delete personal data (which is used for commercial purposes). Via our contact details you can submit a request to inspect, correct, delete, transfer data or withdraw your consent.

With whom do we share your data?

Vitalisé Shop only shares personal data with third parties that relate to your order and payment. This agreement naturally goes through the same confidentiality and security as that of Vitalisé Shop.

How long do we keep your data?

If you leave a comment on our website, the response itself and the metadata of that response will be saved forever. In this way we can automatically recognize and approve follow-up responses without further moderation being required. Vitalisé Shop does not store your personal data for longer than is strictly necessary to achieve purposes for which your personal data are collected.

How do we protect your data?

Vitalisé Shop makes every effort to protect your data as well as possible. Abuse, loss, unauthorized access, unwanted disclosure and changes to your personal data are unacceptable. Do you suspect that your data is being misused? Then please contact us.

The procedures in case of data breach
If we suspect that there has been a privacy violation, all parties involved will be notified as soon as possible. Informing the data protection authority is given absolute priority during such a procedure.

Third parties from whom we receive information
Unless otherwise specified, our privacy policy only applies to the use of information collected from our visitors. Vitalisé Shop has no control over the policies of third parties that may apply to you. When Vitalisé Shop cooperates with third parties, we will indicate which privacy policy applies to you.

Which automated decision-making do we use with user data?

Vitalisé Shop does not use automated decision making and / or user data profiling.

Public disclosure obligations

Only legally requested information is provided and processed by Vitalisé Shop. All visitors can change their personal information at any time, except the username.

Disclaimer

Our website is protected by copyright. All text and images on the website are the property of Vitalisé Shop, unless stated otherwise.

The webpage Vitalisé Shop.be provides information about our products, the company itself, nutritional advice, possible symptoms … Our website aims to be the best possible and reliable source of information in the field of healthy food, lifestyle and supplementation. All information (about our supplements as well as about nutrition and general health) can be changed at any time by Vitalisé Shop without notice.

Vitalisé Shop is not liable for damage (of any kind) that is the result of actions based on our website. We strictly adhere to the correct safety regulations for our customers. The information provided is not intended to replace expert advice. In the case of long-term, recurring complaints, it is advisable to consult a recognized doctor. More information? Contact: Vitalisé Shop, Koningin Elisabethlei 52, 2950 Kapellen, karen@vitaliseportugal.nl

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